Return and Refund Policy

1. Introduction :

At Sozoly, we want you to be completely satisfied with your purchase. If you are not happy with your order, you have 30 days from the delivery date to request a return or refund.

2. Eligibility for Returns :

To qualify for a return, the item must meet the following conditions:

  • Must be unused, unworn, and in its original packaging.

  • Must be in the same condition as received, with all original tags and accessories.

  • Proof of purchase (order confirmation or receipt) is required.

3. Non-Returnable Items :

The following items are not eligible for returns:

  • Personalized or custom-made products.

  • Items marked as "Final Sale."

  • Gift cards and downloadable software.

  • Health and hygiene products (e.g., underwear, skincare) for safety reasons.

4. Return Process :

To initiate a return, follow these steps:

  1. Contact our support team at support@sozoly.com with your order details.

  2. We will provide a return authorization and instructions.

  3. Ship the item back to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  4. Once we receive the item, we will inspect it and notify you of the approval or rejection of the return.

5. Refund Process

  • Approved refunds will be processed within 7-10 business days after receiving the returned item.

  • Refunds are issued to the original payment method.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

6. Exchanges :

We only replace items if they are defective or damaged. If you need an exchange, contact us at support@sozoly.com.

7. Late or Missing Refunds :

If you haven’t received a refund after 10 business days:

  • Check your bank account.

  • Contact your credit card provider (processing times vary by institution).

  • If the issue persists, email us at support@sozoly.com.

8. Contact Information :

For any questions regarding returns and refunds, contact us:

📧 Email: Support@sozoly.com

📍 Address: 3 rue des Linières 41000 Blois, France

📞 Phone: +33 7 82 33 49 77

By purchasing from Sozoly, you agree to this Return and Refund Policy.