Shipping Policy

1. Shipping Availability

At Sozoly, we currently ship only to the United States. We do not offer international shipping at this time.

2. Shipping Options & Delivery Times

We provide two shipping options for orders within the USA:

  • Standard Shipping (FREE)– Estimated delivery in5 to 7 business days.

  • 🚀 Express Shipping (Recommended) – $9.99– Estimated delivery in24 to 48 hours.

3. Order Processing Time

  • All orders are processed within 1-2 business days(excluding weekends and holidays).

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

4. Shipping Delays

While we strive to deliver orders on time, delays may occur due to:

  • High demand during peak seasons.

  • Weather conditions or unforeseen events.

  • Carrier delays beyond our control.

5. Tracking Your Order

  • A tracking number will be provided via email once your order is shipped.

  • You can track your shipment using the link provided in the email.

6. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details.

  • Sozoly is not liable for lost shipments due to incorrect addresses.

  • If you entered the wrong shipping address, please contact us immediately at support@sozoly.com.

7. Lost or Stolen Packages

  • Sozoly is not responsible for packages lost or stolen after delivery confirmation.

  • If your package is missing, please check with your local carrier or contact us for assistance.

8. Contact Information

For any shipping-related inquiries, contact us:

📧 Email: support@sozoly.com

📍Address: 3 rue des Linières 41000 Blois, France

📞Phone: +33 7 82 33 49 77

By placing an order with Sozoly, you agree to this Shipping Policy.